Privacy Policy
Last updated: February 2026
1. Introduction
Storage Genie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our self-storage services at our Wonderboom, Pretoria North facility.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, phone number, and physical address when you request a quote or rent a storage unit.
- Payment Information: Credit card details and billing information for processing payments.
- Identity Verification: Government-issued ID for security purposes.
- Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your storage unit rental
- Respond to your inquiries and provide customer support
- Send you promotional communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Ensure the security of our facility and your belongings
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (payment processors, email services)
- Law enforcement when required by law
- Professional advisors (lawyers, accountants) as necessary
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Withdraw consent at any time
7. Cookies
Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some features of our website.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: wonderboom@storagegenie.co.za
- Phone: 0861 2000 10
- Address: A12, Wonderboom Carvenience Shopping Centre, Lavender Road, Wonderboom, Pretoria, 0066
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.